Return & Refund Policy

Global Med Systems (“GMS”) sells used and certified refurbished medical equipment to healthcare professionals and facilities in the United States. This policy applies to orders placed on globalmedsystems.com.

1. Return window. You may request a return within 15 calendar days of delivery.

2. How to start a return. Contact us at sales@globalmedsystems.com or 631-350-4216 with your order number and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and return instructions. Returns received without an RMA cannot be accepted.

3. Condition of returned items. Items must be returned in the same condition as delivered, with all accessories, cables, manuals and packaging included. Equipment that has been used on or near patients must be cleaned and decontaminated before shipment and must be accompanied by a signed decontamination statement.

4. Standard returns (item is not damaged or defective).

Ship the item back to us. You are responsible for return shipping and freight costs and for arranging the shipment, including LTL freight for large equipment. Items must be packed securely; damage in transit caused by inadequate packaging is your responsibility.
Alternatively, you may drop the item off, by appointment, at 95 Brook Ave, Deer Park, NY 11729.
A 10% restocking fee applies.
Original shipping charges are non-refundable.

5. Damaged, defective or not-as-described items. Please inspect your delivery on arrival and note any visible damage on the carrier’s delivery receipt. Report shipping damage within 48 hours of delivery, and report a defective item or an item that is materially not as described within 15 days of delivery. Once we confirm the issue, GMS will arrange and pay for the return freight, waive the restocking fee, and repair, replace or refund the item.

6. Exchanges. We accept exchanges within the 15-day return window, subject to availability. Exchanges follow the same shipping and restocking terms as returns.

7. Refunds. Approved refunds are issued to the original payment method within 15 days of our receipt of the returned item.

8. Items that cannot be returned. Special-order or custom-configured items; consumables and disposables; items sold “as-is” or marked final sale; items damaged by misuse, improper installation or unauthorized repair; and items returned without an RMA.

9. Warranty. Separately from this return policy, certified refurbished equipment carries the warranty stated on its product page (for example, 90 days parts and labor). Contact us for warranty service.

10. Contact. Global Med Systems, 95 Brook Ave, Deer Park, NY 11729 · Online Sales 631-350-4216 · Main Office 631-753-2100 · sales@globalmedsystems.com